Frequently asked questions

Frequently asked questions

queDo you have a question about renting a holiday home or about the service during your stay? Then first check whether your question is listed in our frequently asked questions. Is your question not there? Please contact us, we will be happy to help.

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How can I cancel my holiday?

To cancel your booking, please contact our call centre and give the reason for cancellation. We will then check whether you have cancellation insurance and whether the reason for cancellation falls within the insurance conditions.

For further information, please refer to the Cancellation Policy.


Is it possible to take out cancellation insurance?

You have the option of taking out cancellation insurance. Please contact our call centre.


What are the costs of cancellation insurance?

The cancellation insurance premium is 6% of the rental price (including supplementary package) and 9.7% insurance tax is charged on the premium and policy fee.


What are the cancellation conditions?

You can find the cancellation conditions here.