Frequently asked questions

Frequently asked questions

Do you have a question about renting a holiday home or about the service during your stay? Then first check whether your question is listed in our frequently asked questions. Is your question not there? Please contact us, we will be happy to help.

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How can I cancel my holiday?

You can contact our Customer Support department to cancel your reservation and provide the reason for cancellation. Subsequently, we will check which rate you have booked (Non-refundable or Flexible rate), how many days before arrival you are canceling and whether you have a a cancellation insurance. In the case of a cancellation insurance, it will be assessed whether the reason for cancellation falls within the insurance conditions.For further information, please refer to the Cancellation Policy.


Is it possible to take out cancellation insurance?

As a residence of the Netherlands, Belgium, and Germany, you have the option to take out an Allrisk cancellation insurance; this is possible up to a maximum of 7 days after making your reservation. Please contact our Customer Support department.


What are the costs of cancellation insurance?

The cancellation insurance premium is 11% of the rental price (including supplementary package) and 21% insurance tax is charged on the premium and policy fee.


What are the cancellation conditions?

You can find the cancellation conditions here.